October 7, 2014

F.A.Q.

What is “Overall Rating”?
It is the vote given by who writes the review: readers are able to see this vote in read-only mode. Reviewer can vote using the box on the top rigth when writing a new article or post (he or she must have at least the “Author” role). Remember to insert this shortcode [yasr_overall_rating] to make it appear where you like. You can choose to make it appear just in a single post/page or in archive pages too (e.g. default Index, category pages, etc).

What is “Visitor Rating”?
It is the vote that allows your visitors to vote: just paste this shortcode [yasr_visitor_votes] where you want the stars to appear. This works only in single posts or pages. This may not works if you use a caching plugin.

More info and demo here

What is “Multi Set”?
It is the feature that makes YASR awesome. Multisets give the opportunity to score different aspects for each review: for example, if you’re reviewing a videogame, you can create the aspects “Graphics”, “Gameplay”, “Story”, etc. and give a vote for each one. To create a set, just go in “Settings” -> “Yet Another Stars Rating: Settings” and click on the “Multi Sets” tab. To insert it into a post, just paste the shortcode that YASR will create for you.

More info on Multi Sets and demo here

What is “Ranking reviews” ?
It is the 10 highest rated item chart by reviewer. In order to insert it into a post or page, just paste this shortcode [yasr_top_ten_highest_rated]

What is “Users’ ranking” ?
This is 2 charts in 1. Infact, this chart shows both the most rated posts/pages or the highest rated posts/pages. For an item to appear in this chart, it has to be rated twice at least. Paste this shortcode to make it appear where you want [yasr_most_or_highest_rated_posts]

What is “Most active reviewers” ?
If in your site there are more than 1 person writing reviews, this chart will show the 5 most active reviewers. Shortcode is [yasr_top_5_reviewers]

What is “Most active users” ?
When a visitor (logged in or not) rates a post/page, his rating is stored in the database. This chart will show the 10 most active users, displaying the login name if logged in or “Anonymous” otherwise. The shortcode : [yasr_top_ten_active_users]

More info on rankings and demo here

Wait, wait! Do I need to keep in mind all this shortcode?
Of course not: you can easily add it on the visual editor just by clicking on the yellow star and then choose what to insert.

610 thoughts on “F.A.Q.

  • Hi, for the multi-set rows, it is currently one row in yellow and then one row in white. Is it possible to have all the rows in white?

    • Hello Ken,
      in the Yasr settings, open “Aspect & Styles” tab and add this line in the “Custom Css Styles” box


      .yasr_table_multi_set_shortcode tr:nth-child(odd) {
      background: #FFFFFF !important;
      }

      Best,
      Dario

  • Hi Dario,

    I just purchased the Yasr User Reviews Extension for a Single Site. How do I enable my license with the license key I was emailed?

    Thank you.

    • Hello Aileen, thank you for your purchase!
      To enable your license, just fo to the Yasr Settings -> “Extensions” and insert your license there (you need to upload and enable the extension first)

      Best,
      Dario

      • Hi Dario,

        I’ve been using version 1.4.7 of the YASR plugin prior to purchasing the reviews extension.

        Do I need to re-install the Yasr plugin in order to insert my license? I don’t see where under YASR Settings I’m suppose to use the license.

        Best,
        Aileen

          • Hi Dario,

            Is there a different version of YASR that I should have installed than the version 1.4.7 I have installed now? I don’t want to delete the plugin and then RE-install it just yet since I have settings already in place with the Yasr plugin I’m using now.

            Best,

            Aileen

            • If you already have installed YASR 1.4.7 you’re ok. You just need to upload and activate Yasr User Reviews, in “Plugins-> Add New -> Upload Plugin”

  • Hello,
    Is there a support?

    We have problems with the plugin – moreover, is it possible to keep the votes if we transform the articles into pages and making a migration?
    What are the tables to copy?

    Thanks in advance for your support ..

  • Hi. I would like to use the rating and markup only on pages and posts, but not on custom posts types. Also the json with the rating data should not show up on these pages, because i want to use review markup there, which is included in the theme.

    So for example this page here https://www.gintlemen.com/triple-peak-gin/ should not have any markup from your plugin.

    Can you help me with that?

  • Hi Dario

    Have a small problem of the stars not being displayed in firefox browser they are ok in ie and chrome just firefox
    Looking into the console and there are Reference Error : JQuery is not defined.
    Any ideas how to resolve this..

    Great plugin by the way..

    Thanks
    Simon

  • Hi there,

    If on my homepage, I want to display the 5-star visitor rating assigned to one of the pages on my website (say with postid=47), what code do I need to enter on the homepage in order to show this?

    Thanks

  • Hi,

    sorry for post it again but no answer received and this is critical for us: after enable “Show Overall Rating in Archive Page?” it does not appear stars in category pages or archives. Any idea about?

    Thank you in advance,

    Sergio

      • Hi Dario,

        Thank you for your answer.

        Does it mean I must add add_filter(‘the_excerpt’, ‘do_shortcode’, ‘shortcode_overall_rating_callback’); to any functions.php file?

        I have found a file in my Theme that is talking about “the_excerpt”:

        <?php

        global $ss_framework;

        echo '’;

        do_action( ‘shoestrap_in_article_top’ );
        shoestrap_title_section( true, ‘h2’, true );

        do_action( ‘pa_entry_media’ );

        echo ”;
        echo apply_filters( ‘shoestrap_do_the_excerpt’, get_the_excerpt() );
        echo $ss_framework->clearfix();
        echo ”;

        echo ”;
        do_action( ‘shoestrap_entry_meta’ );
        do_action( ‘shoestrap_entry_footer’ );
        echo ”;

        do_action( ‘shoestrap_in_article_bottom’ );

        echo ”;

        Can you help me with the correct sintax to add?

        Best,

        Sergio

        • Hi Dario,

          finaly it seems to work thank your previuos answer.

          I have modified the content.php file of my Theme templates in /themes/knowledgepress/templates (we have Knowledgepress Theme) in this way:

          <?php

          global $ss_framework;

          echo '’;

          do_action( ‘shoestrap_in_article_top’ );
          shoestrap_title_section( true, ‘h2’, true );

          do_action( ‘pa_entry_media’ );

          echo ”;
          echo apply_filters( ‘shoestrap_do_the_excerpt’, get_the_excerpt() );
          echo $ss_framework->clearfix();
          echo ”;

          //insert yasr_overall_rating shortcode to showstars rate in archives pages
          echo ”;
          echo do_shortcode(‘[yasr_overall_rating]’);
          echo ”;

          echo ”;
          do_action( ‘shoestrap_entry_meta’ );

          do_action( ‘shoestrap_entry_footer’ );
          echo ”;

          do_action( ‘shoestrap_in_article_bottom’ );

          echo ”;

          And now it seems to work as desired.

          I leave this reply in order to help other users with same problem in the future if you agree.

          Best regards,

          Sergio

  • I am having difficulty with updating ratings in the top ten ranking. If i update a ranking in the side widget and save the page, the new score is not reflected in the top 10 ranking.

  • I am trying to display the top 10 rated scored based on the average score from the multi-set for each product – I do not seem to be able to do this – is it at all possible?

  • The ratings system has worked well for us and I have been able to customise it rather well, through the plugin and through CSS.

    However I have come to notice a problem. We have it on our footer on the home page and the ratings are shown there. However the same footer on other pages is shown as blank. From what I can tell the footers are only set up once in our theme, so there would be no chance of another ratings block interfering.

    How can we mirror the information across all pages?

    Here you can see the problem – http://www.virides.com.au
    Notice that the ratings are shown on the home page in the footer to the right, but on any other page, they are grey as if no ratings were given.

    • Hello Scott, to show the same rating everywhere you’ve to pass the postid: in your case you’ve to insert the shortcode like this

      yasr_visitor_multiset setid=3 postid=2961

      2961 is the postid I got from your homepage.

      Best,
      Dario

  • Hi!

    How can i use the size of the ratings from the visitor rating for the multisets?
    Because at the moment they are only displayed in small size.

  • Hi,
    you replied to another user that editing / deleting bad reviews will soon be possible. Do you have any more information when this will be? Or is there already a possibility by manually editing files or database entries? I’m really having problems because my page is performing great in the serps so the competitors are hating me. And just switching to author rating would be kind of lame – giving myself 5 stars on everything 😉 .
    Best regards,
    Johannes

    • Hello Johannes, this is not yet possible, you can manually do thins with phpmyadmin by deleteing the votes in the yasr_log table.

      Best,
      Dario

  • Hello,

    I was curious if I create a few rating categories using the multiset feature, is there any way to allow users to filter by these? Or for instance, having a widget that shows the top rated posts of a particular multiset rating? For example if I create 3 ratings, let’s say Story, Acting, and Production Value, can I have somewhere that shows the top rated posts for Production Value only? (ignoring Story and Acting).

    Thank you!

    • Hello, sorry for the delay of this answer, I found your question in the spam!

      This feature is not available yet, but it’s already on my to-do list 🙂

      Best,
      Dario

  • Hi, Is it possible to get a voter-ranking-index from posts to sort selected posts by this voter-ranking-index.

    best, Mac

    • Hello Mario, there is no way to do it by Yasr, but if you have some php skills you can easily query the db by queryng the yasr_log table.

      Best,
      Dario

      • Hi Dario,

        thanks a lot for your answer. I already did it like that. 😉
        And thanks for your good work and your support. Really great.

        All the Best, Mac

  • Hi Dario,
    I’m just trying to figure out how to renew my license for another year as it’s expiring in two days. Do I just purchase the premium package again from the front page? Or is there a different way to renew a license that already exists?
    Thanks!
    Camille from Every Day Publishing

    • Hello Camille, thank you for renewing 🙂

      Just click on this link and then select “Click to renew an existing license” and insert your bundle license there.
      Or you can just click the link you got in your email to renew 🙂

      Best,
      Dario

      • Thank you! I didn’t even think to check for an email from you before asking. I’m all updated and good for another year. Thanks so much for everything you do to make this plugin so awesome!

        Happy Holidays & best wishes,
        Camille

  • I downloaded the Yet another star ratings months ago and it was working great, but just up until the last update which was about a week ago, I updated it and it total crashed my website and now I have to disable it. Does anyone know what happen.

    I have the latest version of 4.6.1 wordpress. I had to call my go daddy which what I use for hosting and they had to fix it for me where they had to disable that plugin. Need Help please.

    best,

    • Hello xjustbarzx, thank you for using Yasr and sorry to hear this!

      This is pretty strange, I think something goes wrong while you were updating the plugin: from which version did you update?

      Best,
      Dario

  • Hi. Is it possible to insert a shortcode like [rating stars=5] or [rating stars=3] ?

    I have a case where i have a bigger test for a few products and would like to rate them one by one without using a table with multiple ratings.

    Thanks,
    Christoph

  • Hello,

    I’m using Live Composer (a front-end drag & drop builder) to build my pages and when I insert the YASR short code it doesn’t stay (ie: the moment I enter the code and save..it’s as if I never entered the code).

    I tried it on the default wordpress page editor and it works fine. Is there a way to make it compatible with drag & drop page builder plugins like Live Composer? No other developer seems to have an answer for inserting rich snippets on pages made by page builder plugins. I really like the simplicity of YASR and want to integrate it into my site.

    Thanks

    • Hello Kelvin!

      I never used a plugin like that; I’ll try Live Composer soon and let you know if there is a solution for this 🙂

      Best,
      Dario

  • Hi! Is there a way to add the schema.org Markup for rich snippets to the shortcode [yasr_visitor_votes size=”large”] ?

    Because at the moment it doesnt work. Or am i wrong? For example see the homepage of gintlemen.com.

  • Hi Dario,
    I have some questions regarding style in Comments Ratings:

    There is no space between the input fields for the title and the comment.
    Where can I change this?

    “Title of your review” is visible in the input field and over it. I only need it in the input field. Where I can translate it to German.

    Where can I delete “Add your own review” (is double)
    Where I can translate “Rating” to German.

    http://www.test.vegas-online.de/las-vegas-buffets/gold-coast-buffet/

    I would be glad if you could help
    Wieland

    • Hello!

      About the translations, in the plugin directory, you can find “languages” dir. Here open file yasr-user-reviews-de_DE..po with a software like poedit and translate what you want 🙂

      To hide the first “Title of your review” add this rule in Yasr Settings, -> Aspect & Styles, Custom Css Styles:

      #yasr-pro-comment-form-title-textarea {
      display:none;
      }

      • Thanks, that worked.

        Is there a possibility to hide also “Add your own review”
        Then I would like to know where I paste space between the stars and input field title and between input field comment.

        Thanks

  • I installed the Version 1.4.2, I ve got an issue : in the general setting I set in the section :
    > Select default item type for all post or pages : BlogPosting (as I want to use it at an Item I fill the both sentences : Publisher name and Logo URL)
    When in my post I tried to set as Product instead of BlogPosting and clicked on selection button to confirm, save the post, refresh the cash, and check in the google snipets tool it is set as BlogPosting.
    Other issue using the BlogPosting : the google snipets tool is reporting URL error :
    https://search.google.com/structured-data/testing-tool?hl=en#url=http%3A%2F%2Fwww.chrysalide-eveil.com%2Facupuncture-equilibrage-general-23082016%2F

    @type BlogPosting
    datePublished 2016-08-23T08:39:47+00:00
    headline Acupuncture : Équilibrage général
    dateModified 2016-10-03T23:26:24+00:00
    name Acupuncture : Équilibrage général
    mainEntityOfPage
    @type WebPage
    @id http://www.chrysalide-eveil.com/acupuncture-equilibrage-general-23082016/
    author
    @type Person
    name Alexandre MALOSSANE CHRYSALIDE EVEIL
    publisher
    @type Organization
    name Chrysalide Eveil
    logo
    @type ImageObject
    url http://www.chrysalide-eveil.com/medias/2013/06/favicon.ico >>> BlogPosting (as I want to use it at an Item I fill the sentence : Publisher name and Logo URL)
    width 16
    height 16
    image
    @type ImageObject
    width 16
    height 16
    warning L’attribut image.width possède une valeur incorrecte.
    url Veuillez saisir une valeur pour le champ url. >>>> AN URL IS REQUIRED WHERE CAN I SET THIS URL ???

    review
    @type Review
    name Acupuncture : Équilibrage général
    datePublished 2016-08-23T08:39:47+00:00
    author
    @type Person
    name Alexandre MALOSSANE CHRYSALIDE EVEIL
    reviewRating
    @type Rating
    ratingValue 5

    I tried to desactivate / reactivate the plugin – Desinstalled/re installed the plugin – Erase de WP data base (WP_yasr) …. no positive effect

    Thanks for your help

  • Hi, not sure that you plugin work correct on my website. As sample here http://writingservicesreviews.org/power-essays-com/
    I can see only this snippets on page
    {“name”:”Power-Essays.com”,”aggregateRating”:{“@type”:”AggregateRating”,”ratingValue”:4,”reviewCount”:3},”@type”:”BlogPosting”,”datePublished”:”2016-07-01T08:29:07+00:00″,”headline”:”Power-Essays.com”,”image”:”http:\/\/writingservicesreviews.org\/wp-content\/uploads\/2016\/07\/power-essay.png”}

    No organization name, no author name.
    I tried to change snippets to Review Rating, but always see “aggregateRating” in page source. And can’t any snippets for my site in google serps;

  • Hi, I would like to correct the gramma. In the box, in spanish …”Reviciones” are wrong. You should replace for “Revisiones”.
    It´s necessary to check the words and phrases, If you ask me for that, It will be great.
    Thanks
    Marcelo

  • Hi, I am having trouble creating a multi set in YASR. It says: Something goes wrong trying insert set field name. Please report it. Thanks

  • Thanks Dario. The issue I’m having is that my admin username (I typed it in brackets above but it wasn’t included) is being used as the author, ie it says “Review by admin” rather than my site name. Is there a way I can change the author so it displays as “Review by MySiteName” instead? Thank you.

  • Hi, Could you please tell me what I should change so my site name shows in Google results rather than my WP admin name? At the moment the stars are showing but it says “Review by “. Thank you.

    • Hello Owen, in the Yasr Setting, go to “Rich snippet options”; here you can choose between Review Rating or Aggregate Rating.
      You can click on “What is this” to get more info.

      Best,
      Dario

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